Cancellation Policy

General information, offers a return period of 15 days from the date of receipt of the product. The 15-day return policy of allows you to return the products you want in case you are not completely satisfied with your purchase.
This return policy does not affect your legal customer rights.

Damaged, defective or incorrect products
Product damaged during shipment
If you receive a damaged product during your shipment, you can return it within 15 days from the date of receipt of the order.

Incorrect Product, Defective Product
You can return the product to us within 15 days from the date of receipt of the order. Please contact us through our email account and send the product to our office by mail or courier to:

Al Kamel Systems S.L.
C / Priora Xixilona, ​​93
08530 La Garriga (Spain) offers its customers a legal guarantee of 2 years from the date of receipt of the product. Therefore, we do not accept returns of products once this period of time has passed.

Note: When sends you a replacement for a damaged, defective or incorrect product, you must return the original product within 30 days from the date on which we confirm the replacement order. If you do not return the original product within 30 days, reserves the right to charge the price of the replacement product in the same payment method that you used to confirm the order.

Cancellation policy for contracted services
The rented material subject to this agreement are the sole property of Al Kamel Systems S.L.
The contracted rental services can be canceled before the realization of the same (celebration of the event), previous notification in our email address:
For each transponder to rent will be charged a caution of 300 €. This deposit will be returned whenever the client returns the transponder to our team of timekeepers at the end of the event. The effective return of the bond will be made within a period not exceeding 7 calendar days from the return of the transponder by the customer.
In case the customer does not return the transponder within one week from the end of the event, Al Kamel Systems S.L. Will apply a penalty of 50 € per week until the return of the transponder, as a penalty for not being able to rent the unit at another event. If the transponder is not returned within less than 6 weeks, the deposit will not be returned. The transponder at any time, even if the total return period of 7 weeks has passed, will remain the property and can always be claimed by Al Kamel Systems.