General Information, offers a return period of 15 days from the date of receipt of the product.'s 15-day return policy allows you to return the products you want in case you are not completely satisfied with your purchase.

This return policy does not affect your customer's legal rights.


Damaged, defective or incorrect product damaged during shipment.


If you receive a damaged product during shipment, you may return it within 15 days from the date of receipt of the order.


Incorrect product, defective product


You can return the product to me within 15 days from the date of receipt of the order. Please contact us through our email account and send the product to our office by mail or courier to:


Al Kamel Systems S.L.
C/PRiORA Xixilona, 93
08530 La Garriga (Spain)


Note: When sends you a replacement for a damaged, defective or incorrect product, you must return the original product within 30 days from the date we confirm the replacement order. If you do not return the original product within 30 days, reserves the right to charge the replacement product price in the same payment method as you used to confirm the order.


Cancellation policy of contracted services


The rented materials subject to this agreement are the exclusive property of Al Kamel Systems S.L.


Contracted rental services can be cancelled prior to the completion of the event (celebration of the events), after notification at our email address:


A deposit of €300 will be charged for each rental transponder. This deposit will be returned whenever the customer returns the transponder to our team of timekeepers at the end of the event. The effective return of the bond will be made within a period of no more than 7 calendar days from the return of the transponder by the customer.


In case the customer does not return the transponder within a week from the end of the event, Al Kamel Systems S.L. A fine of €50 per week will be applied to the transponder return, as a penalty for not being able to rent the unit at another event. If the transponder is not returned within less than 6 weeks, the deposit will not be returned. The transponder at any time, even if the total return period of 7 weeks has passed, will remain the property and can always be claimed by Al Kamel Systems.


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